Where are the magic shoes?

We had to make a formal complaint to get any action on my sons shoes. (All gods children got shoes - so maybe he's on the NHS's side after all!) We've been waiting years - but we've just been informed that they are on their way back from Lithuania (?) and we might get a consultation in a couple of days to see if they fit. Why does it need to get to this level before anything happens. We had the same with his seating system, his wheelchair etc. etc. I'm only a serial complainer because I have to be - nobody takes you seriously until you shout.